Returns & Refunds

We want you to love everything you receive from FARAH ~ ZOHRA. If something is not quite right, we are here to help.

Our Returns Policy

Details to be confirmed before launch. (Please specify your returns window, e.g. 14 or 28 days from date of delivery.)

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original condition with all tags attached
• Returned in their original packaging where possible

Details to be confirmed before launch. (Please list any items that cannot be returned, e.g. pierced jewellery, sale items, made-to-order pieces.)

How to Return an Item

To begin a return, please contact us at farahzohralondon@gmail.com with your order number and reason for return. We will respond with return instructions.

We recommend sending your item back using a tracked postal service and retaining proof of postage.

Please note: Details to be confirmed before launch. (Please confirm who is responsible for return postage costs.)

Refunds

Once we have received and inspected your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Details to be confirmed before launch. (Please specify your refund processing timeframe, e.g. 5–10 business days.)

Exchanges

Details to be confirmed before launch. (Please confirm whether you offer exchanges and how the process works.)

Faulty or Incorrect Items

If you have received a faulty or incorrect item, please contact us immediately with your order number and a photo of the issue. We will resolve this for you as a priority.