Shipping policy
Delivery, Sizing & Shipping Policy
Last updated: 5 October 2026
At Farah ~ Zohra, we want your shopping experience to be clear, confident and enjoyable. Please read this policy carefully before placing your order. By purchasing from us, you confirm that you have read and understood the information below.
Quick Summary
- Free delivery on all orders
- UK warehouse products: typically 48 hours
- Other fulfilment locations: typically 7–14 days
- Orders may arrive in separate parcels
- Always check the size chart before ordering
- Contact us before returning any item
1. Free Delivery
Delivery is free on all Farah ~ Zohra orders. There is no separate standard delivery charge added at checkout.
2. Estimated Delivery Times
Delivery timeframes depend on where the product is fulfilled from. Estimated timeframes are as follows:
- UK warehouse products: typically around 48 hours from dispatch, subject to availability and processing time.
- Supplier or international fulfilment: typically 7–14 days from dispatch.
These are estimated timeframes only and are not guaranteed delivery dates. Actual delivery times may vary due to courier delays, weekends, public holidays, customs procedures or other circumstances outside our reasonable control.
Where a specific delivery estimate is stated on a product page, please use that information as your guide.
3. Orders Containing Multiple Products
If your order contains more than one product, items may be fulfilled from different locations. As a result, your order may arrive in separate parcels and at different times. This is normal and does not indicate a problem with your order.
If you are concerned, please contact us with your order number and we will check the status for you.
4. Order Processing
Orders are processed as soon as reasonably possible after they are placed. Processing and dispatch times may vary depending on the product and fulfilment location. If an unexpected issue arises, we will do our best to notify you promptly.
5. Order Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow a reasonable period of time for tracking details to update after dispatch, as carrier systems may not reflect movement immediately.
6. Delayed or Missing Orders
If your order has not arrived within the applicable estimated delivery timeframe, please contact us. We will investigate with the relevant fulfilment or delivery partner and keep you informed.
Please include your order number when contacting us.
Email: farahzohralondon@gmail.com
Telephone: 07855 124222
Your statutory consumer rights are not affected by this policy.
7. Incorrect, Damaged or Faulty Items
Please contact us as soon as reasonably possible if:
- You receive the wrong item
- An item is missing from your order
- An item arrives damaged
- An item appears to have a manufacturing fault
- The item does not match its description
Please provide your order number and photographs where appropriate. If the item arrived damaged, retain the packaging where possible as this helps us investigate with the courier.
We will assess the issue and explain the next steps. Nothing in this policy affects your statutory rights where goods are faulty, not as described, or otherwise fail to meet UK consumer law requirements.
8. Choosing the Right Size
Sizing can vary significantly between different garments, styles, cuts and suppliers. Please do not assume that your usual size will be the correct size for every product.
We strongly recommend that you check the individual product size chart before placing your order.
If a size chart is not available for a product you wish to purchase, please contact us before ordering and we will do our best to obtain or confirm the available sizing information.
We cannot guarantee that a garment will fit based solely on a customer's usual size. Customers are responsible for selecting their size based on the measurements and size guide provided.
Email: farahzohralondon@gmail.com
Telephone: 07855 124222
9. Inspecting Your Order on Arrival
When your order arrives, please unpack and inspect your items carefully before removing labels, tags or packaging. We recommend:
- Checking the item is the correct product, colour and size
- Inspecting for any obvious damage or fault
- Keeping original packaging until you are satisfied everything is correct
- Keeping labels and tags attached while checking and trying on the garment
- Avoiding washing, altering, or wearing the garment beyond what is necessary to inspect it
If an item is removed from its packaging, washed, altered or otherwise used beyond inspection, this may affect return eligibility where the law permits a deduction for diminished value. This does not remove or restrict any statutory consumer rights you may have.
10. Returns
Please contact us before sending any item back. We will provide the correct return instructions. Do not send items to any address unless we have specifically confirmed it.
For returns, please refer to our full Returns & Refunds Policy.
11. Delivery and Return Costs
We provide free delivery on all orders. Where a customer exercises a statutory cancellation right, return postage costs will be handled in accordance with applicable UK consumer law and the information provided at the time of purchase.
Where an item is faulty, incorrect or damaged, please contact us before returning it so we can advise on the correct procedure.
12. Our Approach to Customer Support
At Farah ~ Zohra, we value every customer and the trust they place in us. If something goes wrong, please contact us and give us the opportunity to investigate and help resolve the matter.
We will always aim to be: Fair. Transparent. Courteous. Practical.
We ask our customers to extend us the same courtesy and patience while we liaise with our fulfilment and delivery partners to resolve issues.
13. Contact Us
For any question about your order, delivery or sizing, please get in touch:
Farah ~ Zohra
Burnley, United Kingdom
Email: farahzohralondon@gmail.com
Telephone: 07855 124222
Please include your order number wherever possible.
Nothing in this policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law. Where a statutory consumer right applies, that right takes precedence over any conflicting wording in this policy.