Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collections, select your size and add items to your bag. Follow the checkout steps to complete your purchase securely online.

Can I amend or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We will do our best to help, but we cannot guarantee amendments once an order has been confirmed. Details to be confirmed before launch. (Please specify your cancellation window if applicable.)

Delivery

Where do you deliver?

Details to be confirmed before launch. (Please list the countries or regions you ship to.)

How long will my order take to arrive?

Details to be confirmed before launch. (Please insert your standard and express delivery timeframes.)

How will I know when my order has been dispatched?

You will receive a confirmation email with tracking information once your order has been dispatched.

Returns & Refunds

What is your returns policy?

Please visit our Returns & Refunds page for full details.

How long do I have to return an item?

Details to be confirmed before launch. (Please specify your returns window, e.g. 14 or 28 days.)

Sizing

How do I find my size?

Please refer to our Size Guide for detailed measurements and guidance.

What if an item doesn't fit?

If an item doesn't fit, you may be eligible to return it for an exchange or refund. Please see our Returns & Refunds page for details.

Still have a question?

We're always happy to help. Please contact us or email us at farahzohralondon@gmail.com and we'll get back to you as soon as possible.